Our Unified DNA
Every world-class achievement begins with a solid foundation. At TOPS, that foundation is The TOPSTER Way Culture—the DNA of our organization that defines who we are and how we move together toward our global ambitions.
More than just a business strategy, our culture is the heartbeat of our people—the over 11,000 TOPSTERS nationwide. It is built upon the I•CARE core values of Central Group, ensuring that every ‘new way of working’ we establish is rooted in integrity, excellence, and a deep care for our people, customers, and community.
The TOPSTER Way is our roadmap for success; it is where we cultivate a strong collective spirit and empower our people to lead with purpose. By uniting our unique identity with our shared commitment, we create the synergy needed to redefine lifestyle food retail.
Before the “what“, there is the “how”—and The TOPSTER Way is how we grow as ONE.
Our Heart of Service
Our commitment is built on a single, powerful truth: the customer is the heartbeat of everything we do.
Yes! Topster is the pulse of our service mindset—it is about being the Right Partner for our customers and our stakeholders alike. Whether serving an external shopper in our stores or supporting an internal teammate, we strive for excellence in every dimension.
We take immense pride in our people, whose dedication transforms our products and services into exceptional experiences nationwide.
To honor this mindset, we hold our annual Topster Service Recognition Awards. This prestigious event celebrates our outstanding TOPSTERS from across the country who have gone above and beyond, earning direct praise and heartfelt compliments from our customers.
At TOPS, we don’t just maintain service standards; we are committed to setting new benchmarks with pride. We ensure that the heart of our service grows stronger every day, creating a lasting impression in every location we serve.
Our Home of Growth and Togetherness
At TOPS, being a Truly Great Place to Work is our unwavering commitment. Having earned this prestigious title for two consecutive years in 2024 and 2025, we are proud to foster an ecosystem where work, life, and career growth truly matter. We firmly believe that our world-class ambitions can only be achieved when our people, who are our most vital heartbeat, are supported, respected, and recognized for their value in every area under TOPS.
As an innovative company, we encourage every TOPSTER to embrace challenges and transform them into opportunities. We are a workplace that moves toward the future together, focusing on building professional career paths alongside a profound sense of shared pride.
Our “New Way of Working” is designed around the holistic wellbeing of our team. From vibrant co-working spaces that spark collaboration to the ergonomic support chairs we provide for every employee’s physical health, we ensure our environment reflects our care.
We lead with a heart for DEI (Diversity, Equity, and Inclusion), making every month a Pride Month where every identity is a source of pride.
Our commitment to a great workplace encompasses everything from our daily operations to fostering a spirit of unity through year-round engagement. We unite through our annual Sports Day and various celebratory events where our people can connect closely with executives and colleagues alike—from the relaxed atmosphere of our Thai Tea Talk sessions to our informative Functional Townhall Monthly Meetings. This includes our signature Family Day—a special curated trip designed to honor and thank the family members who stand behind our employees’ dedication. Furthermore, our leadership team hosts the annual Chocolate Trip, visiting the Store Support Center (SSC), stores, and distribution centers to personally deliver specially selected chocolates as a token of gratitude and New Year blessings.
Beyond our office walls, we empower every TOPSTER to lead with a green heart through our Small Acts by TOPSTER campaign. By focusing on energy conservation and mindful waste separation, our people actively drive our 12 Missions to Sustainable Retail strategy, ensuring our growth is as responsible as it is world-class.
At TOPS, the presence of every TOPSTER is the driving force behind our success, making your happiness and wellbeing our absolute priority. We strive to be far more than just a workplace; we are an award-winning community where over 11,000 TOPSTERS nationwide can truly be themselves, unlock their full potential, and move toward a sustainable future together!
